Privacy Policy · Northgate OS

1. Who we are

This website (northgateos.com) and the Northgate OS waitlist are operated by Northgate Service Systems ("we", "us", "our"). For privacy questions or requests, contact us at hello@northgateos.com.

Northgate OS is a software product in development. This policy covers this website and the waitlist only. A separate policy will apply to the Northgate OS software when it becomes available.

2. Information we collect

Information you give us when you join the waitlist

Information	Required?	Why we collect it
Full name	Yes	So we know who to address when we contact you about the waitlist.
Work email address	Yes	To confirm your spot and tell you when Northgate OS launches. Nothing else.
Company name	Yes	To understand which businesses are interested and avoid duplicate sign-ups.
Trade(s)	Yes	To prioritise trade-specific features (HVAC, plumbing, electrical).
State	Yes	To plan state-specific needs such as tax and overtime rules. City and street are not collected.
Team size range	Yes	To plan features and pricing for businesses of different sizes.
Feature priorities	No	Optional. Helps us decide what to build first.
Record of your agreement	Yes	The date and time you agreed, and the versions of this policy and the Waitlist Terms you saw.

We do not ask for phone numbers, street addresses, payment details, Social Security numbers or other sensitive personal information. Please do not include sensitive information in any field.

Information collected automatically

IP address (security only). When you submit the form, we use your IP address to limit abuse (for example, too many submissions from one network). We store only a one-way, keyed hash of it, not the address itself, and delete these records within 48 hours.
Bot protection. We use Cloudflare Turnstile to tell people and automated programs apart. Turnstile processes information about your browser and device and your interaction with the check, under Cloudflare's own privacy terms.
Hosting and security logs. Our hosting provider (Cloudflare) processes technical information such as IP addresses, browser type and request details to deliver and secure the website.

We do not use advertising pixels, analytics cookies, session recording or cross-site tracking on this website. See our Cookie Policy.

3. How we use information

To add you to and manage the Northgate OS waitlist.
To email you about your waitlist registration, product updates and the Northgate OS launch. You can unsubscribe at any time.
To understand, in aggregate, what contractors need so we can plan the product.
To protect the website and waitlist from spam, fraud and abuse.
To comply with legal obligations and enforce our terms.

We will not use your information for purposes unrelated to those above without telling you and, where required, asking for your consent. We do not send marketing text messages or make marketing calls.

4. What we don't do

We do not sell your personal information.
We do not share your personal information for cross-context behavioral advertising or targeted advertising.
We do not use your information to make decisions that produce legal or similarly significant effects about you.

5. When we share information

We share personal information only with:

Service providers that host and secure the website and store waitlist data (currently Cloudflare), and, in the future, an email delivery provider used to send waitlist emails. They may use the information only to provide services to us.
Legal and safety recipients when required by law, legal process, or to protect rights, safety and security.
A successor business if we are involved in a merger, acquisition or sale of assets, subject to this policy's protections.

6. How long we keep information

Waitlist details: until the earlier of (a) your request to delete them, or (b) 12 months after the public launch of Northgate OS. If the product does not launch, we will delete waitlist details within 12 months after we stop pursuing it.
Security hashes of IP addresses: deleted within 48 hours.
Records of privacy requests: kept for up to 24 months using a one-way hash of the email address, to show we handled the request.

7. Your choices and rights

Wherever you live in the United States, you may ask us to:

confirm whether we hold your personal information and give you a copy;
correct inaccurate information;
delete your information;
stop sending you waitlist emails (use the unsubscribe link or contact us).

To make a request, email hello@northgateos.com from the address you used to join. We may need to verify your identity before acting, and we will respond within the time required by applicable law (generally within 45 days). You may use an authorized agent where the law allows. If we decline your request, you may appeal by replying to our decision, and we will tell you how to contact your state attorney general if the appeal is denied.

Residents of certain states, including California, have additional rights under state privacy laws. We will not discriminate against you for exercising any privacy right.

8. Security

We use reasonable safeguards appropriate to the information we hold, including encryption in transit (HTTPS), storage with a provider that encrypts data at rest, no public access to waitlist records, and access restricted to authorized administrators. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you and regulators as required by applicable law.

9. Children

This website is intended for business owners and professionals. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information, contact us and we will delete it.

10. Where information is processed

The waitlist is intended for businesses in the United States. Our service providers may process information in the United States and other countries where they operate.

11. Changes to this policy

We may update this policy. We will post the new version on this page with a new version date and, if changes are material, notify people on the waitlist by email before they take effect.

12. Contact

Northgate Service Systems
hello@northgateos.com